Best Buy Swot Analysis

When looking at a company’s SWOT, it is important to look for key weaknesses. However, it’s equally important to look for strengths. A company may have good revenue, but it can find itself in trouble if it has weak customer service and support. The best strategy is to focus on both strengths and weaknesses. Companies that do not take these into account are usually left behind by their competitors. In this blog, we’ll discuss the best buy swot analysis.

Best Buy is one of the most well-known American retailers. In 1966, it was established in Minnesota. The business primarily sells products and services in six categories. Best Buy is primarily focused on the American market. It has a limited international presence compared to several large retail brands. Apart from the United States, Best Buy operates in Canada and Mexico. During the pandemic, however, it made the decision to leave Mexico.

Best Buy Swot Analysis: Strategic Factors

Best Buy is one of the few consumer electronics retailers to have thrived in today’s fiercely competitive retail environment. Despite fierce competition from a wide range of competitors, it has managed to hold its own and generate respectable profits.

SWOT analysis can be done using several different methods. Some of the most common ones are:

  • The internal method: where people within a company analyze their own business.
  • External analysis: which looks at the competition.
  • External competitive analysis: which analyzes other companies that may be in the same industry as you.
  • Internal Competitive analysis: This looks at other companies in your industry.

On the other hand, the internal method is more useful when analyzing a company’s strengths and weaknesses. It can also be used to help you decide what to do next.

This section will look at Best Buy’s strengths, weaknesses, opportunities, and threats. We’ll also take a look at how these factors could affect the company’s future.

Best Buy Swot Analysis

Best Buy’s Strengths

Best Buy’s strengths are its customers and its products. Its products are very well known in the United States. Customers can shop online and in stores. In addition, Best Buy offers a variety of services. These include a customer service center, a repair center, a delivery service, and a return policy. All of these make Best Buy one of the most trusted brands in the United States.

Dominance in the Market

Best Buy has a strong brand name. It makes it one of the most dominant brands in the United States. According to Forbes, Best Buy has a market share of 18.9%. It is a significant amount. However, this doesn’t mean that it has no competition. In fact, many other brands compete with Best Buy. However, it still has a strong position in the market.

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Strategic acquisitions

Best Buy has made a number of strategic acquisitions over the years. Best Buy, for example, purchased Great Call in 2018 and its toolkit, Critical Signal Technologies 2019, allowing the company to penetrate the health sector more deeply than other retailers. Best Buy has been able to leverage these acquisitions to gain a competitive advantage.

Reliable customer service

Best Buy has a reputation for delivering excellent customer service. It has a strong customer service team that is able to handle any problems that arise. It is one of the reasons why Best Buy has been able to maintain a loyal customer base.

Omnichannel marketing that works

Best Buy is one of the first companies to adopt omnichannel marketing. It means that it uses multiple channels to communicate with its customers. It includes its website, mobile app, and social media platforms. The company has been able to use these channels to deliver exceptional customer service. In addition, if customers require delivery, installation, repair, or maintenance services, Best Buy’s Geek Squad team is available to come to their homes.

Unique BOPIS Mix

Best Buy is able to offer customers Buy-Online-Pickup-Instore (BOPIS) programs that are unique, dependable, and efficient. Online orders are dispatched from all stores, and 93% of online order returns are completed at physical store locations. Pick-up points for online customers have also been established at CVS locations and UPS.

Cost-management strategies

Best Buy’s earnings have increased as a result of the use of various cost management strategies. These strategies aid in the reduction of operational costs, expenses, and losses, as well as the long-term increase of company profits.

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A wide range of products

Best Buy has a wide range of available products. It allows it to provide customers with a wide variety of products. The company has a large selection of electronics, appliances, home improvement products, clothing, and consumer electronics. Insignia, Magnolia, Pacific Sales, and Modal are among the private brands owned by Best Buy.

Best Buy’s Weaknesses

Excessive reliance on the US market

Best Buy’s main strength is its brand name. However, this weakness is the excessive reliance on the US market. Although Best Buy has a large presence in the United States, it has a smaller presence in other countries. For example, The United States is home to 1036 of the 1159 Best Buy stores that operate in both domestic and international markets.

High dependence on electronics

Best Buy’s business model is highly dependent on electronics. It makes it vulnerable to changes in the electronics industry.

Low-profit margins

Best Buy’s low-profit margins make it difficult for the company to compete with other retailers.

Overreliance on supplier credit

Best Buy relies heavily on its suppliers’ credit terms. If a supplier does not have a favorable credit policy, it may be difficult for Best Buy to purchase goods.

Best Buy’s Opportunities

Boosting online sales

The rise of e-commerce has made it possible for consumers to shop online. Best Buy has the opportunity to increase its online sales by using its existing network of stores. It can also increase online sales by partnering with other online retailers.


As a global company, Best Buy has the opportunity to expand its business across the world. The company can do this by establishing new stores in emerging markets. Best Buy can enter the unsaturated markets of emerging economies to reduce competition in the saturated market.

Increasing its market presence

Best Buy can increase its market presence by expanding its network of stores. The company can also increase its market presence by expanding into new regions.

Collaboration and Acquisitions

Best Buy has the opportunity to collaborate with other companies in order to gain access to new products. The company can also acquire other businesses that complement its business model.

Innovative Technology

Best Buy has the opportunity to introduce innovative technologies that will improve its business. The company can use technology to streamline operations and enhance customer service.

Best Buy’s Threats

Fierce competition

Best Buy faces fierce competition from other retailers such as Wal-Mart, Target, and Amazon. Competition from other retailers has increased in recent years. It has made it difficult for Best Buy to maintain its competitive edge.

Inevitable strikes

Best Buy’s stores face inevitable strikes. The company cannot control the actions of its employees. It could cause disruptions in the supply chain and lead to poor customer service.

Increase in counterfeit products

The increase in counterfeits is a threat to Best Buy’s business. Counterfeit products are inferior copies of authentic products. Customers may be fooled into believing that the products are authentic.

Technological advancements

The emergence of new technologies such as mobile payments and online shopping has reduced the need for physical stores. It has led to the closure of many Best Buy stores.

Erosion of customer loyalty

Best Buy’s customer base is eroding because of the company’s poor customer service. Customers have criticized the company’s customer service. On the other hand, some customers have praised the company for its efforts to improve its customer service.

Rising online streaming brand

Best Buy’s market share is shrinking as customers are shifting their attention to online streaming brands such as Netflix and Hulu. Over the years, its sales of entertainment products, such as movies, have decreased. During the outbreak, though, gaming hardware sales increased. To maintain revenues and fight the growing threat of online entertainment products and services, the corporation will have to reassess its mix of entertainment offerings.


Best Buy has an excellent opportunity to grow its business in the future. However, the company faces a number of threats. It must be prepared to adapt to changing market conditions. Best Buy’s business model focuses on high-margin sales. The company’s low-profit margins make it vulnerable to changes in the electronics industry. We hope you find this Best Buy Swot Analysis helpful. Thank you for reading. We would love to hear from you!

Christian Thomas is a die-hard business enthusiast who loves to share his ideas and experiences with other people. He writes for many websites including, Entrepreneur Business Blog, and How To Start A Small Business.